QUADS support is available at quads3ds@gmail.com. The registered business name and address will be added after payment-provider verification.
Requesting help
If a purchased file is missing, corrupted, materially different from its description or incompatible with the stated Blender version, contact QUADS at quads3ds@gmail.com. The first response will normally focus on replacement files or technical resolution.
Refund requests
Refund requests are reviewed under applicable consumer law and Paddle’s buyer terms. Submit the request promptly, normally within 14 days of purchase, and include the transaction number and a short description of the issue.
Downloaded digital goods
Rights relating to downloadable digital content can change once delivery or download begins, depending on the buyer’s jurisdiction and any consent collected at checkout. Nothing in this policy limits non-waivable statutory rights.
Subscriptions
Canceling a subscription stops future renewal according to the billing portal. It does not automatically refund a completed billing period. Duplicate charges and confirmed billing errors will be corrected.
Abuse and redistribution
Refunds may be refused where there is evidence of account sharing, source-file redistribution, abusive download activity, chargeback fraud or another material license violation, subject to applicable law.